I want to take a moment to write a “Thank-you” for all the times your company has demonstrated it’s willingness to do things the “right way”, and in a manner that keeps the consideration of the customer in mind. You diagnosed the issue with my treadmill , and repaired it within 24 hours. This, frankly, is a high level of service that I have seen you perform time after time. However, you went a step further this time to do a major clean-up of the whole machine. It is a pleasure to do business when you feel as though the people you are conducting business are looking out for your machine and your best interest.